As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address.

If you don’t receive this email soon after placing the order, please check your junk mail folder. If it is not in there you may have entered an incorrect email address or the email may have been blocked by your email service provider. Please use the Contact Us page to send us a message if you have any concerns about your order, or you have not received a confirmation email.

Orders are dispatched within 2 business days of the order being processed. When your order is dispatched we send a further email to confirm this.

How is my order sent?
Your order is dispatched using The United States Postal System or through DHL. Standard or priority mail options are avaialable.

When will my order arrive?
Delivery usually takes between 4 and 8 business days.
Delivery can also be delayed in many countries in December and January due to postal system congestion.

What if my order goes missing?
There is no risk to you!

If your order has not arrived within 15 business days after it is dispatched, please notify us. We will replace any lost order free of charge.

In most cases the replacement can be shipped after 15 business days, however in the case of some countries, or during holiday periods we may need to allow another week or so for delivery of the original order.

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to notify consumers about updates to our Web site. With respect to cookies: We do not set any cookies. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.

Consumers can access this information by e-mail us at the above address. Consumers can have this information corrected by sending us e-mail at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org.

We have a comprehensive but simple three-point guarantee for our product.

>> 100% Customer Satisfaction Policy

>> Guarantee of best possible Value for Money

>> Guaranteed Potency and Content

100% Customer Satisfaction Policy and Refunds

If you are not satisfied with the products you have purchased from us irrespective of the reason, you have a full 90 days from the original shipping date to notify us that you wish to return them for a full refund.

Upon the receipt of the returned products we will issue you a full refund within two business days. We will not charge a restocking fee to cover the original credit card processing fee.

This guarantee applies whether you used the product or not!

If you have any questions about our policy please contact us:

Essentially Green Labs, LLC
13000 Athens Ave. Suite 350
Lakewood, OH 44107
Office: 440-799-4330
Toll Free: 866-544-1689

We accept Visa, MasterCard, American Express and PayPal. Checks / Purchase Orders and International Money Orders can be used for mail orders.

Checks are only accepted from customers in the USA.

All checks and International Money Orders should be payable to Essentially Green Labs, LLC, 13000 Athens Ave. Suite 350, Lakewood, OH 44107.

Please refer to the Contact Us page for our USA mailing addresses.